FAQ's

What methods of payment do you accept?

I accept all major credit card payments which are processed via PayPal as well as regular account payments. You can pay with your credit card through the PayPal site whether or not you have a PayPal account.


Please note that items will not be shipped until payments have cleared.

What service do you use to ship artwork?

Your purchase will be shipped via Royal Mail delivery services.


How much is delivery?

UK £8 - £12* (depending on size of artwork) via Royal Mail ‘Special Delivery’ service. 

1-3 days from dispatch date


Europe £14* via Royal Mail ‘Tracked & Signed’ service

7 - 10 days from dispatch date


USA & Rest of the World £26.50* via Royal Mail ‘International Tracked & Signed’ service


*I reserve the right to adjust these shipping costs to align with changes in the shipping service that I use.


When will I receive my artwork?

Prints are dispatched within 4 working days but often sooner if payment has cleared.


How is the artwork packaged?

All prints are wrapped in acid free tissue, larger work will be rolled into a wide sturdy tube and smaller works will be sent in flat, rigid sheet packaging.


Does the artwork come framed?

All artwork is sold and shipped unframed however if you are in the London area, there is the possibility to arrange framing and hand delivery or collection.

If you would like advice on framing you are very welcome to contact me: jenniallen2010@gmail.com


Are there any care instructions for looking after my artwork?

It is advisable not to hang your artwork in direct sunlight and rooms prone to humidity like a steamy bathroom or kitchen with low ventilation.


Will my print look exactly like the one in the picture?

Please be aware that the colour you see on the screen may differ slightly to the physical item. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. 


My screen prints by their very nature are unique and will therefore be slightly different in their own ways to the photographs. 


What is a variable edition?

Normally, when you are printing an edition, you are striving to make each print in the edition as close to identical as possible. With a variable edition print (also called a “varied edition“) most of the image information is the same but the artist is intentionally manipulating the printing in some way, these prints are still considered limited editions.


What is your returns policy?

I offer a refund on full price of goods in new or saleable condition, returned within 14 days of shipment receipt. I do not refund shipping costs.

Should you wish to return goods please notify me by email within 7 days of shipment receipt.

It is advisable that items are returned with appropriate tracking and insurance as no responsibility will be taken for lost or damaged goods.

Damaged items

I take the utmost care to securely package your purchase, in the rare case that any item arrives damaged please contact me immediately at jenniallen2010@gmail.com and keep the item and the original packaging used. Please supply a photograph in your correspondence if possible.


A replacement will be dispatched once I have either received the damaged item(s) or further advice from the carrier.

Please wait for instructions before returning the item.


Delayed items

If your item does not arrive within 7 days of receipt of your dispatch notification email, please contact me so that I can assess the situation.